If for any reason you need to return or exchange your order, we gladly assist in facilitating that on orders postmarked 30 days of receipt.
Extended Holiday Return Policy
Our Extended Holiday Returns Policy for 2021 requires that most of the items purchased between November 1, 2021, and December 31, 2021, be eligible for return through January 31, 2022. This is an annual, temporary extension of our standard return window.
- Reach out to us via 855-823-4542 / firstname.lastname@example.org to get a return/exchange authorization. We will respond to all inquiries within 24-48 business hours.
- The merchandise must be in its original condition and with original tags intact.
- The customer is responsible for the cost of shipping returns. Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Ship the item with your authorization number to:
113 NE 54th Street
Miami, FL 33137
- Exchanges and returns are processed within 5-10 business days of receiving the order.
If you have any questions please contact us at 855-823-4542 or email@example.com.